Shipping & Returns
How long does it take to process an order?
Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfil orders as quickly as possible. Understand we are team of humans, working with human hands, and human brains. We aren't perfect, but we will do our best.
What about shipping?
UK, US, Australia, Canada & Rest of World - please allow 10-15 Business days delivery for standard international shipping
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com or more info on return policy here.